omeprazole or lansoprazole to treat acid reflux without seeing your GP
An allergy is when your body reacts to a substance it has become sensitive to. For example, dust, food, pollen, medication etc. Allergens in food and other substances cause your body to have an immune reaction. Hay fever is one of the most common allergic conditions. In the UK alone, around 13 million people suffer from hay fever. Although it usually begins during childhood/teenage years, you can get it at any age.
The symptoms of hay fever occur when a person has had an allergic reaction to pollen. Some of the symptoms include sneezing, runny nose, itchy/watery eyes, wheezing, coughing etc. As much as we can try to avoid pollen, unfortunately, sometimes it is just not avoidable. Particularly in the summer when there is naturally more pollen around, and we tend to spend more time outside.
While there is currently no cure for hay fever, there is a way you can relieve the symptoms, at least to a certain extent. A range of antihistamines are available at our pharmacy to help you prevent an allergic reaction from happening. There are tablets, nasal sprays and even products to help soothe symptoms, for example, sprays for itchy eyes. We also offer Fexofenadine (Telfast) which is a prescription strength antihistamine for those that suffer greatly from hay fever. After a quick consult with our pharmacist, you can purchase this from our store to help soothe any symptoms.
Please come in store and speak to our pharmacists about your options to relive your symptoms.
A pharmacist is another health expert you can turn to for asthma advice and support and you usually don't need an appointment. As well as your GP or asthma nurse, your local pharmacist is another highly trained healthcare professional who can answer questions about your asthma. If you have any concerns about your asthma, you can just walk into our pharmacy and ask to see the pharmacist.
This is useful because:
Ask the pharmacist how to get the best from your asthma medicines. You can ask your pharmacist about the asthma medicines you've been prescribed. This is useful if you have concerns about things like side effects, using your inhaler, or your inhaler not working properly.
You can also ask about any over-the-counter medicines you're taking to help your asthma, such as anti-histamines for hay fever.
Check your blood pressure
The only way of knowing whether you have high blood pressure is to have a blood pressure test.
All adults over 40 are advised to have their blood pressure checked at least every 5 years. Getting this done is easy and could save your life.
You can get your blood pressure tested at a number of places, including at our pharmacies. If you've not been diagnosed with high blood pressure and would like to get yours checked, contact or visit one of our branches.
If we find any potential signs of high blood pressure, we will refer you to your GP for further investigation and treatment if appropriate.
Community Pharmacy Consultation Service (CPCS)
We provide lateral flow test kits
We provide the Discharge Medicines Service. The service has been established to help you understand your medicines and any changes when you leave hospital and to reduce incidences of avoidable harm caused by medicines.
Unwanted & Out of Date Medicines – Important: If you have out of date or unwanted medicines, both prescription or over the counter drugs, don’t bin them or flush them. You can take your unwanted or out of date medicines back to your Pharmacy for safe disposal, and it’s completely FREE. Each year, enormous quantities of unused and expired medications are dumped into bins or flushed down toilets and sinks. The effects on the environment and human health are unclear but evidence is pointing to the presence of chemicals from prescriptions and over-the-counter medications in soil, drinking water and the surrounding environment. Just as proper medication administration is important, so is safe and cautious disposal. Unused prescription medicines cost the NHS across the UK over £300 million every year. £300 million could pay for: 80,906 MORE hip replacements* 101,351 MORE knee replacements* 19,799 MORE drug treatment courses for breast cancer* 11,778 MORE community nurses* 300,000 MORE drug treatment courses for Alzheimer’s* *Based on average costs You can help by:
Only ordering the medicines that you need: Please let your GP or Pharmacist know if you’ve stopped taking any of your medicines Check what medicines you still have at home before re-ordering Discuss your medication with your GP or Pharmacist on a regular basis Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need If you don’t need the medicine please don’t order it! If you need the medicine in the future you can still request it. If you need to go into hospital, please remember to take all your medicines with you in a clearly marked bag. Please also remember that your medicines are prescribed only for you; it’s not safe to share them with anyone else. Remember that unused medicines cannot be recycled Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else. Please bring your unused medicines to the Pharmacy for safe disposal. NEVER dispose of your unused or unwanted medicines down the toilet Unused medicines are a safety risk Return out of date medicines to your Pharmacy or dispensary for safe disposal If your medicines change – return your old medicines to the Pharmacy for safe disposal to avoid mixing them up with your new medicines Don’t stockpile medication – it is a safety risk for children and others who might take them Store medicines in an appropriate place out of reach of children
Prescription strength Otomize Ear Spray for ear infections without needing to see your GP
This is an NHS Service and is FREE of charge to certain patients If you are not eligible for the free service you can still purchase the tablet after a brief consultation with the pharmacist. All customers wanting to get the “morning after pill” will be required to talk to the pharmacist in our private consultation room. This is completely confidential and your pharmacist is a medical professional bound by the laws of confidentiality as your doctor is. There is no need to ask at the counter for the pill, simply ask to speak to the pharmacist in private
If you have had sex without using contraception, or you think your contraception has failed, you may be able to use Emergency Hormonal Contraception (EHC). Every consultation is private and confidential and will be in a private consultation room. Our fully trained and accredited Pharmacist will supply EHC when appropriate to clients in line with the requirements of a locally agreed Patient Group Direction (PGD).
The PGD will specify the age range of clients that are eligible for the service; it may facilitate supply to young persons under 16 in appropriate circumstances. We will also provide support and advice to clients accessing the service, including advice on the avoidance of pregnancy and sexually transmitted infections (STI’s) through safer sex and condom use, advice on the use of regular contraceptive methods and provide onward signposting to services that provide long-term contraceptive methods and diagnosis and management of STI’s. * Only available if commissioned in accordance with a local agreement.
Erection problems (impotence) are very common, particularly in men over 40. It's usually nothing to worry about, but you should see a GP if it keeps happening.
Most men occasionally fail to get or keep an erection. Causes of erection problems can be stress, tiredness, anxiety or drinking too much alcohol, and it's nothing to worry about.
If it happens more often, it may be caused by physical or emotional problems.
Medicine such as sildenafil is often used by doctors to treat erectile dysfunction. It is also available from our pharmacy. You no longer need a prescription to get sildenafil. You can have a private consultation with our pharmacist to make sure it's safe for you to take it.
Free Covid Tests for the vulnerable & elderly patients
Make life easier for yourself and let us order your prescription on your behalf. Simply let us know what repeat medicines you need, a few days before they run out and we will arrange to collect it from your Doctor's surgery.
Impetigo is a skin condition which is used by a bacteria called Staphylococcus aureus. Classic signs and symptoms of impetigo are red sores that rupture and then form a yellow-brown crust. The sores usually occur around the nose and mouth and can spread to other areas of the body by the fingers, clothing and towels.
Our Pharmacy is registered to prescribe for Impetigo. If you are an adult or have a child over 2 years with a minor impetigo the Pharmacist can examine the area and advise on the best treatment for your impetigo symptoms.
Every year many hundreds of travellers from the UK catch malaria and in tens of cases it is fatal. Symptoms can start rapidly. The correct anti-malarial medication is essential. We offer a Private Malaria Prevention Service. After a confidential assessment by a trained Pharmacist, the correct anti-malarial medication is supplied and appropriate advice given to the patient.
Meet with our pharmacist in the private consultation room to talk about: The medicines you are taking What they do How well they work for you How to get the most out of them What is a Medicines Use Review (MUR) A medicines use review is an appointment with one of our pharmacists to focus on how you are getting on with your medicines. It is an NHS service and you don’t need to pay for it. The meeting is to: Help you find out more about the medicines you are taking Pick up any problems you are having with your medicines Improve the effectiveness of your medicines. There may be easier ways to take them, or you may find you need fewer medicines than before. Get better value for the NHS- making sure that your medicines are right for you prevents unnecessary waste. Our pharmacist will have questions to ask you, and may suggest changes to your medicines. You may have concerns or questions that you want to ask. You can ask anything at all about your medicines. Remember you can ask our pharmacist questions at any time, but a review will give you and us both more time to concentrate on you and your medicines. How you may be offered a review: Our pharmacist might invite you for a review either in person or in a letter through the post. You can also ask our pharmacist for a review. You must have been getting your prescriptions from us for three months or more. Is a medicines use review for you? You can ask for a medicines use review if:
You are regularly taking more than one prescription medicine You are taking medicines for a long term illness (like asthma, arthritis, diabetes or epilepsy) Our pharmacist will be happy to arrange a review meeting, and may even suggest it. Your doctor or nurse might also suggest that a review would be helpful. Even if you are not in either of these groups, you can ask our pharmacist for advice at any time. If there is an urgent problem with medicines, don’t wait for a medicines use review. If you or somebody else, notice one of the things on this list, don’t delay:
If you have taken too much of any medicine If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting) If you notice a serious side effect or any unusual symptoms If you notice your health getting worse In any of these cases, talk to a doctor or pharmacist straight away. What you can expect in the review meeting Our pharmacists have undergone special training and have been assessed to make sure they have the right knowledge and skills to provide this service. The meeting is confidential.
•We have private consultation rooms in our pharmacies where you sit down together with the pharmacist and can’t be overheard by customers or staff.
•Your details and your discussion will be kept private. You can talk openly and your questions or worries will be listened to. Only you and your GP will normally receive a record of the meeting. Our pharmacist will listen and help
•We will be ready to hear your concerns and your questions. You can be open with us and say whatever you want in these meetings.
•Our pharmacists will only know about medicines that you have received from our pharmacy. We will not have a record of prescriptions you may have picked up from another pharmacy. We will not have your medical history or details about your illness. So it’s important to tell us as much as you can. What happens afterwards?
•Everything may be okay with your medicines and nothing else will need to happen.
•You will be given an Action Plan which will include any changes you have agreed in the way you take your medicines. This will be filled in by our pharmacist during the review.
•A copy of the Action Plan will go to your doctor and be kept with your medical notes.
•Our pharmacist may recommend a change to your prescription. You will have a note of this in the Action Plan. Both you and your doctor will need to agree on any changes to your prescription, so you may be asked to make an appointment with your doctor to discuss these. No changes will be made against your will
It is important that you take the right dose of your prescribed medicines at the right time each day to get the most from your medicines to control your condition(s) as much as possible. This can sometimes be difficult if you take more than one medicine. One way in which this can be made easier is for your medicines to be supplied in a Monitored Dosage System, which provides you with a separate compartment for each dosage time of the day.
A monitored dosage system (MDS) is a medication storage device designed to simplify the administration of solid oral dose medication, especially for those on multiple medications. It aims to address the issues of difficulty accessing medication due to sight impairment or other disability and/or forgetfulness.
MDS devices are usually a variation on the design of a box or a blister pack, divided into days of the week with several compartments per day to allow for the different timing of doses such as breakfast, lunch, dinner and bedtime.
Our Pharmacist can help identify which patients this type of system would be suitable for.
MDS may be suitable for patients in the following circumstances:
Ask a member of our pharmacy team about whether this service would benefit you or whether there is another course of action, which may be of more help.
Why get a flu JAB? We can all catch flu, even if we’re at our fittest and healthiest, but you can protect yourself and your family and friends around you. You’re at greater risk if:
•you’re over 65
•you’re pregnant
•you’re diabetic
•you have asthma or lung disease
•you’ve had a stroke
•you have a chronic kidney or liver condition or chronic heart disease
•you have an illness
or take medicines that lower your natural defences If you fall into one of the above high risk categories you’re likely to be eligible for a free flu vaccination funded by the NHS (England and Wales only), which we can provide at FILEY BAY PHARMACY. You don’t need a GP referral or GP permission to have a free flu jab in pharmacy. Please speak to your pharmacist for details about your eligibility. If you fall outside of the eligibility group you can still choose to get vaccinated against flu and help prevent this debilitating infection from spoiling your winter. We can provide the flu jab for you at a small cost. Benefits of the service
•Convenient: Available at over 1900 pharmacies*, some open seven days a week
•Flexible: Book with us at a time and location to suit you
If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a new free scheme called the New Medicine Service (NMS). People often have problems when they start a new medicine. In this scheme the pharmacist will support you over several weeks to use the medicine safely and to best effect. The service is only available to people using certain medicines. In some cases where there is a problem apparent and a solution cannot be found between you and the pharmacist, you will be referred back to your doctor. How will I know if I’m eligible? The service is only available for people living in England and only for those who have been prescribed a new medicine for the conditions listed:
Asthma Chronic Obstructive Pulmonary Disease Type 2 Diabetes High Blood Pressure, or have been given a new blood-thinning medicine How do I join the scheme? When you take your new prescription to your local pharmacy, ask the pharmacist if you can take part in the service. How does the new service work? Start your medicine You can talk to the pharmacist when you first start your medicine and ask any questions you may have about it. For example, you might want to know about side effects, or how you can fit your treatment around your lifestyle. Your second appointment You will have a follow-up appointment two weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you are not taking it regularly, or are finding a tablet hard to swallow, your pharmacist can help you get back on track. Your third appointment You will have your last appointment a fortnight later when you can catch up with your pharmacist on how you are getting on with your medicine.
The service then ends, but your pharmacist will always talk to you about your medicines when you need help. Do I have to talk about my medicines over the counter in the pharmacy? Any pharmacist providing the New Medicine Service must have a private consultation area. This is a separate room where you can’t be overheard and around 85% of pharmacies have one. All the discussions with your pharmacist can take place in person or by phone. How long will each appointment take? The appointments are designed to fit around you, but a typical consultation will take around 10 to 15 minutes. Do I have to pay? No. This service is free through the NHS
We are constantly on the look out for innovative ideas to help booster pharmaceutical care to our local community. We’ve over 7 years of experience supporting care homes and our Care Services team continue to be an important part of that story. From being on hand with expert advice, with support to improve patient safety and with training to deepen your team’s knowledge, we’ve lots of ways to help you give the best possible care.
We understand no two care homes are the same, so our service is tailored to meet your specific needs and those of the people in your care. Our team of specialists will demonstrate just how our services can benefit you and your residents.. They will also deliver free onsite training for you and your team to ensure a smooth transition.
We understand how important it is to manage your residents’ medicines safely and responsibly. That’s why we’ve a number of ways to help you keep track of medicines and keep them secure and stored correctly.
No appointments needed, easily accessible location and just a quick consultation, we ensure a hassle free service to all our patients. Simply walk in and ask to speak to our friendly and professional pharmacist about the morning after pill.
Our pharmacist will need to see the person that the emergency contraception is intended for, and will need to ask a few questions regarding the patients’ medical history. This is done in the privacy of our consultation room and everything discussed is in complete confidence. The sooner you come to our pharmacy to take the morning after pill, the greater the chances of avoiding pregnancy.
If the Pharmacist feels like Levonelle One Step is not suitable for you, they will not give you the morning after pill, but advise you to see your health care professional.
We are one of the few pharmacies that are able to provide the morning after pill free of charge to patients who are aged 24 and under, and who meet the NHS criteria. Alternatively, the pill can be purchased privately from our pharmacy in Camden.
About Emergency Contraception (Levonelle One Step) -
When it comes to sex, even if you’ve taken precautions, sometimes things don’t quite go to plan. Accidents happen with contraception and things go wrong all the time. You may even just be worried that your contraceptive pill hasn’t worked. If you’ve had unprotected sex or you’re worried about contraception failure, here is some of the information you need to know about Levonelle One Step -
- Levonelle One Step is an emergency contraceptive that can be used within 72 hours (3 days) of unprotected sex or if your contraceptive method has failed.
- There is one white tablet in the pack and it is most effective when taken within the first 12 hours
- The tablet contains a hormone called Levonorgestrel.
- Levonelle One Step is thought to work by stopping your ovaries from releasing an egg or by preventing sperm from fertilising any egg that may have already been released
- If you are over 16 you can get Levonelle One Step over the counter at our Pharmacy
- If you are under 16 you cannot buy Levonelle One Step at the Pharmacy, you need to visit your GP or a Walk-In centre
- Levonelle One Step works to prevent a pregnancy becoming established, it does not work if you are already pregnant
- You should only use Levonelle One Step in emergencies, not as a regular form of contraception
Please note, there are other emergency contraceptive options available through your doctor or at a Walk-In centre.
If you do have any questions or require any further information please do not hesitate to contact us.
We provide a palliative care service. Palliative care drugs can sometimes be required quickly and this service ensures that there is appropriate access to a range of palliative care drugs, particularly outside of normal opening hours, and when treatment is needed urgently.
Many of the drugs used in palliative care are not usually used for other conditions and are often not stocked in community pharmacies. As a palliative care service provider we hold a stock of palliative care drugs for when needed right away. The service is suitable for patients receiving palliative care and those providing their care.
We can help you when you are feeling unwell and you may be able to avoid a trip the doctor.
Pop in to have a quick consultation with our healthcare team who will be able to advise you and prescribe you with suitable treatment.
This service is free for patients who are exempt from a prescription charge. Patients who pay for their prescriptions get a free consultation and only need to pay a prescription charge for medication prescribed.
We offer treatment for the following conditions
Athletes foot
Vaginal thrush
Threadworm
Diarrhoea
Haemorrhoids
Fever/temperature
Sore throat
Earache
Toothache/dental pain
Teething pain
Headlice
Constipation
Insect bites & stings
Warts & Verrucas
Bacterial conjuctivitis
Hayfever
The person who the medication is for must be present in the pharmacy for medication to be prescribed.
A set formulary is used and only certain medication is given for the ailments
For anymore information give us a call and speak to our qualified healthcare team
We recommend you consider getting a flub jab If you don't qualify for an NHS vaccination but are:
This service is available on a walk in basis without an appointment and there is a charge but please call the pharmacy first.
Antibiotic tonsillitis treatment without a prescription or seeing your GP
Sore throats are very common and usually nothing to worry about. They normally get better by themselves within a week.In our pharmacy we can do a test for a sore throat and consult for water infection and give antibiotics if appropriate-saving you an appointment with the GP.
How to treat a sore throat yourself
To help soothe a sore throat and shorten how long it lasts you can:
To help relieve the pain and discomfort of a sore throat you can:
You can buy them from our pharmacy without a prescription.
We can provide a supervised consumption service, usually in the private consultation room in the pharmacy.
Going abroad and need to know which vaccinations you require or need advice on precautions?
We provide travel consultations with experienced staff who will assess the impact of any pre-existing medical conditions on your vaccine requirements. Our competitive pricing and easily accessible location makes us your first choice for all your travel needs
Walk in for a free travel health consultation in our designated private consultation rooms today. We look forward to welcoming you and helping you with all your travel healthcare needs.
A pre-travel risk assessment provides a good opportunity to discuss travel-associated risk management with your pharmacist.
You'll need to contact us to arrange this, ideally 6 to 8 weeks before you leave. If your trip is sooner, contact us anyway as we may still be able to help and could provide vital health information.
During the assessment, we will:
Altitude Sickness - the mildest form being acute mountain sickness (AMS), is the negative health effect of high altitude, caused by rapid exposure to low amounts of oxygen at high elevation. Symptoms may include headaches, vomiting, tiredness, trouble sleeping, and dizziness.
Cholera – Common in Africa, Central America and Asia, cholera is an infection spread by bacteria in contaminated food and water.
Diphtheria, Poliomyelitis and Tetanus - This diphtheria, polio and tetanus vaccine may also be recommended if you're travelling to an area of the world where there is a high risk of contracting these diseases, or poor access to medical care, and you haven't had a booster in the last ten years.
Hepatitis A – Contaminated faecal matter spreads hepatitis A, a disease often caught via infected food and water and common across in Africa, Asia, the Middle East and South America.
Hepatitis B – Unprotected sex is usually responsible for hepatitis A infection, along with sharing needles, visiting dirty tattoo parlours, unhygienic barbers shops and nail salons. It’s common in both undeveloped and developed countries.
Japanese Encephalitis – Spread by mosquitoes, there’s no cure for this disease found across South East Asia, Japan, and tropical regions of Australia. There are also occasional epidemics in China and India.
Malaria – A highly dangerous disease spread by infected mosquitoes, malaria is common in the equatorial tropics and subtropics.
Meningitis; ACWY Vaccination for Hajj or Umrah – A bacterial infection, this disease tends to be commonest in sub-Saharan Africa. But it’s also sometimes found where it’s crowded and where there’s imperfect hygiene, for example universities and army camps.
Rabies – Infected animal and human bites and scratches spread this awful disease, which is particularly common in Thailand, Brazil and India.
Tick-borne Encephalitis – A tick-borne virus found in eastern, northern and central Europe as well as eastern Russia, east Asia, China and Japan.
Typhoid – Bacteria are responsible for this infection and it’s found throughout the world, a risk wherever sanitation and hygiene are poor.
We provide a vaccination service and a range of vaccinations are available, please contact the pharmacy for further details.
omeprazole or lansoprazole to treat acid reflux without seeing your GP
An allergy is when your body reacts to a substance it has become sensitive to. For example, dust, food, pollen, medication etc. Allergens in food and other substances cause your body to have an immune reaction. Hay fever is one of the most common allergic conditions. In the UK alone, around 13 million people suffer from hay fever. Although it usually begins during childhood/teenage years, you can get it at any age.
The symptoms of hay fever occur when a person has had an allergic reaction to pollen. Some of the symptoms include sneezing, runny nose, itchy/watery eyes, wheezing, coughing etc. As much as we can try to avoid pollen, unfortunately, sometimes it is just not avoidable. Particularly in the summer when there is naturally more pollen around, and we tend to spend more time outside.
While there is currently no cure for hay fever, there is a way you can relieve the symptoms, at least to a certain extent. A range of antihistamines are available at our pharmacy to help you prevent an allergic reaction from happening. There are tablets, nasal sprays and even products to help soothe symptoms, for example, sprays for itchy eyes. We also offer Fexofenadine (Telfast) which is a prescription strength antihistamine for those that suffer greatly from hay fever. After a quick consult with our pharmacist, you can purchase this from our store to help soothe any symptoms.
Please come in store and speak to our pharmacists about your options to relive your symptoms.
A pharmacist is another health expert you can turn to for asthma advice and support and you usually don't need an appointment. As well as your GP or asthma nurse, your local pharmacist is another highly trained healthcare professional who can answer questions about your asthma. If you have any concerns about your asthma, you can just walk into our pharmacy and ask to see the pharmacist.
This is useful because:
Ask the pharmacist how to get the best from your asthma medicines. You can ask your pharmacist about the asthma medicines you've been prescribed. This is useful if you have concerns about things like side effects, using your inhaler, or your inhaler not working properly.
You can also ask about any over-the-counter medicines you're taking to help your asthma, such as anti-histamines for hay fever.
Check your blood pressure
The only way of knowing whether you have high blood pressure is to have a blood pressure test.
All adults over 40 are advised to have their blood pressure checked at least every 5 years. Getting this done is easy and could save your life.
You can get your blood pressure tested at a number of places, including at our pharmacies. If you've not been diagnosed with high blood pressure and would like to get yours checked, contact or visit one of our branches.
If we find any potential signs of high blood pressure, we will refer you to your GP for further investigation and treatment if appropriate.
Community Pharmacy Consultation Service (CPCS)
We provide lateral flow test kits
We provide the Discharge Medicines Service. The service has been established to help you understand your medicines and any changes when you leave hospital and to reduce incidences of avoidable harm caused by medicines.
Unwanted & Out of Date Medicines – Important: If you have out of date or unwanted medicines, both prescription or over the counter drugs, don’t bin them or flush them. You can take your unwanted or out of date medicines back to your Pharmacy for safe disposal, and it’s completely FREE. Each year, enormous quantities of unused and expired medications are dumped into bins or flushed down toilets and sinks. The effects on the environment and human health are unclear but evidence is pointing to the presence of chemicals from prescriptions and over-the-counter medications in soil, drinking water and the surrounding environment. Just as proper medication administration is important, so is safe and cautious disposal. Unused prescription medicines cost the NHS across the UK over £300 million every year. £300 million could pay for: 80,906 MORE hip replacements* 101,351 MORE knee replacements* 19,799 MORE drug treatment courses for breast cancer* 11,778 MORE community nurses* 300,000 MORE drug treatment courses for Alzheimer’s* *Based on average costs You can help by:
Only ordering the medicines that you need: Please let your GP or Pharmacist know if you’ve stopped taking any of your medicines Check what medicines you still have at home before re-ordering Discuss your medication with your GP or Pharmacist on a regular basis Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need If you don’t need the medicine please don’t order it! If you need the medicine in the future you can still request it. If you need to go into hospital, please remember to take all your medicines with you in a clearly marked bag. Please also remember that your medicines are prescribed only for you; it’s not safe to share them with anyone else. Remember that unused medicines cannot be recycled Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else. Please bring your unused medicines to the Pharmacy for safe disposal. NEVER dispose of your unused or unwanted medicines down the toilet Unused medicines are a safety risk Return out of date medicines to your Pharmacy or dispensary for safe disposal If your medicines change – return your old medicines to the Pharmacy for safe disposal to avoid mixing them up with your new medicines Don’t stockpile medication – it is a safety risk for children and others who might take them Store medicines in an appropriate place out of reach of children
Prescription strength Otomize Ear Spray for ear infections without needing to see your GP
This is an NHS Service and is FREE of charge to certain patients If you are not eligible for the free service you can still purchase the tablet after a brief consultation with the pharmacist. All customers wanting to get the “morning after pill” will be required to talk to the pharmacist in our private consultation room. This is completely confidential and your pharmacist is a medical professional bound by the laws of confidentiality as your doctor is. There is no need to ask at the counter for the pill, simply ask to speak to the pharmacist in private
If you have had sex without using contraception, or you think your contraception has failed, you may be able to use Emergency Hormonal Contraception (EHC). Every consultation is private and confidential and will be in a private consultation room. Our fully trained and accredited Pharmacist will supply EHC when appropriate to clients in line with the requirements of a locally agreed Patient Group Direction (PGD).
The PGD will specify the age range of clients that are eligible for the service; it may facilitate supply to young persons under 16 in appropriate circumstances. We will also provide support and advice to clients accessing the service, including advice on the avoidance of pregnancy and sexually transmitted infections (STI’s) through safer sex and condom use, advice on the use of regular contraceptive methods and provide onward signposting to services that provide long-term contraceptive methods and diagnosis and management of STI’s. * Only available if commissioned in accordance with a local agreement.
Erection problems (impotence) are very common, particularly in men over 40. It's usually nothing to worry about, but you should see a GP if it keeps happening.
Most men occasionally fail to get or keep an erection. Causes of erection problems can be stress, tiredness, anxiety or drinking too much alcohol, and it's nothing to worry about.
If it happens more often, it may be caused by physical or emotional problems.
Medicine such as sildenafil is often used by doctors to treat erectile dysfunction. It is also available from our pharmacy. You no longer need a prescription to get sildenafil. You can have a private consultation with our pharmacist to make sure it's safe for you to take it.
Free Covid Tests for the vulnerable & elderly patients
Make life easier for yourself and let us order your prescription on your behalf. Simply let us know what repeat medicines you need, a few days before they run out and we will arrange to collect it from your Doctor's surgery.
Impetigo is a skin condition which is used by a bacteria called Staphylococcus aureus. Classic signs and symptoms of impetigo are red sores that rupture and then form a yellow-brown crust. The sores usually occur around the nose and mouth and can spread to other areas of the body by the fingers, clothing and towels.
Our Pharmacy is registered to prescribe for Impetigo. If you are an adult or have a child over 2 years with a minor impetigo the Pharmacist can examine the area and advise on the best treatment for your impetigo symptoms.
Every year many hundreds of travellers from the UK catch malaria and in tens of cases it is fatal. Symptoms can start rapidly. The correct anti-malarial medication is essential. We offer a Private Malaria Prevention Service. After a confidential assessment by a trained Pharmacist, the correct anti-malarial medication is supplied and appropriate advice given to the patient.
Meet with our pharmacist in the private consultation room to talk about: The medicines you are taking What they do How well they work for you How to get the most out of them What is a Medicines Use Review (MUR) A medicines use review is an appointment with one of our pharmacists to focus on how you are getting on with your medicines. It is an NHS service and you don’t need to pay for it. The meeting is to: Help you find out more about the medicines you are taking Pick up any problems you are having with your medicines Improve the effectiveness of your medicines. There may be easier ways to take them, or you may find you need fewer medicines than before. Get better value for the NHS- making sure that your medicines are right for you prevents unnecessary waste. Our pharmacist will have questions to ask you, and may suggest changes to your medicines. You may have concerns or questions that you want to ask. You can ask anything at all about your medicines. Remember you can ask our pharmacist questions at any time, but a review will give you and us both more time to concentrate on you and your medicines. How you may be offered a review: Our pharmacist might invite you for a review either in person or in a letter through the post. You can also ask our pharmacist for a review. You must have been getting your prescriptions from us for three months or more. Is a medicines use review for you? You can ask for a medicines use review if:
You are regularly taking more than one prescription medicine You are taking medicines for a long term illness (like asthma, arthritis, diabetes or epilepsy) Our pharmacist will be happy to arrange a review meeting, and may even suggest it. Your doctor or nurse might also suggest that a review would be helpful. Even if you are not in either of these groups, you can ask our pharmacist for advice at any time. If there is an urgent problem with medicines, don’t wait for a medicines use review. If you or somebody else, notice one of the things on this list, don’t delay:
If you have taken too much of any medicine If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting) If you notice a serious side effect or any unusual symptoms If you notice your health getting worse In any of these cases, talk to a doctor or pharmacist straight away. What you can expect in the review meeting Our pharmacists have undergone special training and have been assessed to make sure they have the right knowledge and skills to provide this service. The meeting is confidential.
•We have private consultation rooms in our pharmacies where you sit down together with the pharmacist and can’t be overheard by customers or staff.
•Your details and your discussion will be kept private. You can talk openly and your questions or worries will be listened to. Only you and your GP will normally receive a record of the meeting. Our pharmacist will listen and help
•We will be ready to hear your concerns and your questions. You can be open with us and say whatever you want in these meetings.
•Our pharmacists will only know about medicines that you have received from our pharmacy. We will not have a record of prescriptions you may have picked up from another pharmacy. We will not have your medical history or details about your illness. So it’s important to tell us as much as you can. What happens afterwards?
•Everything may be okay with your medicines and nothing else will need to happen.
•You will be given an Action Plan which will include any changes you have agreed in the way you take your medicines. This will be filled in by our pharmacist during the review.
•A copy of the Action Plan will go to your doctor and be kept with your medical notes.
•Our pharmacist may recommend a change to your prescription. You will have a note of this in the Action Plan. Both you and your doctor will need to agree on any changes to your prescription, so you may be asked to make an appointment with your doctor to discuss these. No changes will be made against your will
It is important that you take the right dose of your prescribed medicines at the right time each day to get the most from your medicines to control your condition(s) as much as possible. This can sometimes be difficult if you take more than one medicine. One way in which this can be made easier is for your medicines to be supplied in a Monitored Dosage System, which provides you with a separate compartment for each dosage time of the day.
A monitored dosage system (MDS) is a medication storage device designed to simplify the administration of solid oral dose medication, especially for those on multiple medications. It aims to address the issues of difficulty accessing medication due to sight impairment or other disability and/or forgetfulness.
MDS devices are usually a variation on the design of a box or a blister pack, divided into days of the week with several compartments per day to allow for the different timing of doses such as breakfast, lunch, dinner and bedtime.
Our Pharmacist can help identify which patients this type of system would be suitable for.
MDS may be suitable for patients in the following circumstances:
Ask a member of our pharmacy team about whether this service would benefit you or whether there is another course of action, which may be of more help.
Why get a flu JAB? We can all catch flu, even if we’re at our fittest and healthiest, but you can protect yourself and your family and friends around you. You’re at greater risk if:
•you’re over 65
•you’re pregnant
•you’re diabetic
•you have asthma or lung disease
•you’ve had a stroke
•you have a chronic kidney or liver condition or chronic heart disease
•you have an illness
or take medicines that lower your natural defences If you fall into one of the above high risk categories you’re likely to be eligible for a free flu vaccination funded by the NHS (England and Wales only), which we can provide at FILEY BAY PHARMACY. You don’t need a GP referral or GP permission to have a free flu jab in pharmacy. Please speak to your pharmacist for details about your eligibility. If you fall outside of the eligibility group you can still choose to get vaccinated against flu and help prevent this debilitating infection from spoiling your winter. We can provide the flu jab for you at a small cost. Benefits of the service
•Convenient: Available at over 1900 pharmacies*, some open seven days a week
•Flexible: Book with us at a time and location to suit you
If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a new free scheme called the New Medicine Service (NMS). People often have problems when they start a new medicine. In this scheme the pharmacist will support you over several weeks to use the medicine safely and to best effect. The service is only available to people using certain medicines. In some cases where there is a problem apparent and a solution cannot be found between you and the pharmacist, you will be referred back to your doctor. How will I know if I’m eligible? The service is only available for people living in England and only for those who have been prescribed a new medicine for the conditions listed:
Asthma Chronic Obstructive Pulmonary Disease Type 2 Diabetes High Blood Pressure, or have been given a new blood-thinning medicine How do I join the scheme? When you take your new prescription to your local pharmacy, ask the pharmacist if you can take part in the service. How does the new service work? Start your medicine You can talk to the pharmacist when you first start your medicine and ask any questions you may have about it. For example, you might want to know about side effects, or how you can fit your treatment around your lifestyle. Your second appointment You will have a follow-up appointment two weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you are not taking it regularly, or are finding a tablet hard to swallow, your pharmacist can help you get back on track. Your third appointment You will have your last appointment a fortnight later when you can catch up with your pharmacist on how you are getting on with your medicine.
The service then ends, but your pharmacist will always talk to you about your medicines when you need help. Do I have to talk about my medicines over the counter in the pharmacy? Any pharmacist providing the New Medicine Service must have a private consultation area. This is a separate room where you can’t be overheard and around 85% of pharmacies have one. All the discussions with your pharmacist can take place in person or by phone. How long will each appointment take? The appointments are designed to fit around you, but a typical consultation will take around 10 to 15 minutes. Do I have to pay? No. This service is free through the NHS
We are constantly on the look out for innovative ideas to help booster pharmaceutical care to our local community. We’ve over 7 years of experience supporting care homes and our Care Services team continue to be an important part of that story. From being on hand with expert advice, with support to improve patient safety and with training to deepen your team’s knowledge, we’ve lots of ways to help you give the best possible care.
We understand no two care homes are the same, so our service is tailored to meet your specific needs and those of the people in your care. Our team of specialists will demonstrate just how our services can benefit you and your residents.. They will also deliver free onsite training for you and your team to ensure a smooth transition.
We understand how important it is to manage your residents’ medicines safely and responsibly. That’s why we’ve a number of ways to help you keep track of medicines and keep them secure and stored correctly.
No appointments needed, easily accessible location and just a quick consultation, we ensure a hassle free service to all our patients. Simply walk in and ask to speak to our friendly and professional pharmacist about the morning after pill.
Our pharmacist will need to see the person that the emergency contraception is intended for, and will need to ask a few questions regarding the patients’ medical history. This is done in the privacy of our consultation room and everything discussed is in complete confidence. The sooner you come to our pharmacy to take the morning after pill, the greater the chances of avoiding pregnancy.
If the Pharmacist feels like Levonelle One Step is not suitable for you, they will not give you the morning after pill, but advise you to see your health care professional.
We are one of the few pharmacies that are able to provide the morning after pill free of charge to patients who are aged 24 and under, and who meet the NHS criteria. Alternatively, the pill can be purchased privately from our pharmacy in Camden.
About Emergency Contraception (Levonelle One Step) -
When it comes to sex, even if you’ve taken precautions, sometimes things don’t quite go to plan. Accidents happen with contraception and things go wrong all the time. You may even just be worried that your contraceptive pill hasn’t worked. If you’ve had unprotected sex or you’re worried about contraception failure, here is some of the information you need to know about Levonelle One Step -
- Levonelle One Step is an emergency contraceptive that can be used within 72 hours (3 days) of unprotected sex or if your contraceptive method has failed.
- There is one white tablet in the pack and it is most effective when taken within the first 12 hours
- The tablet contains a hormone called Levonorgestrel.
- Levonelle One Step is thought to work by stopping your ovaries from releasing an egg or by preventing sperm from fertilising any egg that may have already been released
- If you are over 16 you can get Levonelle One Step over the counter at our Pharmacy
- If you are under 16 you cannot buy Levonelle One Step at the Pharmacy, you need to visit your GP or a Walk-In centre
- Levonelle One Step works to prevent a pregnancy becoming established, it does not work if you are already pregnant
- You should only use Levonelle One Step in emergencies, not as a regular form of contraception
Please note, there are other emergency contraceptive options available through your doctor or at a Walk-In centre.
If you do have any questions or require any further information please do not hesitate to contact us.
We provide a palliative care service. Palliative care drugs can sometimes be required quickly and this service ensures that there is appropriate access to a range of palliative care drugs, particularly outside of normal opening hours, and when treatment is needed urgently.
Many of the drugs used in palliative care are not usually used for other conditions and are often not stocked in community pharmacies. As a palliative care service provider we hold a stock of palliative care drugs for when needed right away. The service is suitable for patients receiving palliative care and those providing their care.
We can help you when you are feeling unwell and you may be able to avoid a trip the doctor.
Pop in to have a quick consultation with our healthcare team who will be able to advise you and prescribe you with suitable treatment.
This service is free for patients who are exempt from a prescription charge. Patients who pay for their prescriptions get a free consultation and only need to pay a prescription charge for medication prescribed.
We offer treatment for the following conditions
Athletes foot
Vaginal thrush
Threadworm
Diarrhoea
Haemorrhoids
Fever/temperature
Sore throat
Earache
Toothache/dental pain
Teething pain
Headlice
Constipation
Insect bites & stings
Warts & Verrucas
Bacterial conjuctivitis
Hayfever
The person who the medication is for must be present in the pharmacy for medication to be prescribed.
A set formulary is used and only certain medication is given for the ailments
For anymore information give us a call and speak to our qualified healthcare team
We recommend you consider getting a flub jab If you don't qualify for an NHS vaccination but are:
This service is available on a walk in basis without an appointment and there is a charge but please call the pharmacy first.
Antibiotic tonsillitis treatment without a prescription or seeing your GP
Sore throats are very common and usually nothing to worry about. They normally get better by themselves within a week.In our pharmacy we can do a test for a sore throat and consult for water infection and give antibiotics if appropriate-saving you an appointment with the GP.
How to treat a sore throat yourself
To help soothe a sore throat and shorten how long it lasts you can:
To help relieve the pain and discomfort of a sore throat you can:
You can buy them from our pharmacy without a prescription.
We can provide a supervised consumption service, usually in the private consultation room in the pharmacy.
Going abroad and need to know which vaccinations you require or need advice on precautions?
We provide travel consultations with experienced staff who will assess the impact of any pre-existing medical conditions on your vaccine requirements. Our competitive pricing and easily accessible location makes us your first choice for all your travel needs
Walk in for a free travel health consultation in our designated private consultation rooms today. We look forward to welcoming you and helping you with all your travel healthcare needs.
A pre-travel risk assessment provides a good opportunity to discuss travel-associated risk management with your pharmacist.
You'll need to contact us to arrange this, ideally 6 to 8 weeks before you leave. If your trip is sooner, contact us anyway as we may still be able to help and could provide vital health information.
During the assessment, we will:
Altitude Sickness - the mildest form being acute mountain sickness (AMS), is the negative health effect of high altitude, caused by rapid exposure to low amounts of oxygen at high elevation. Symptoms may include headaches, vomiting, tiredness, trouble sleeping, and dizziness.
Cholera – Common in Africa, Central America and Asia, cholera is an infection spread by bacteria in contaminated food and water.
Diphtheria, Poliomyelitis and Tetanus - This diphtheria, polio and tetanus vaccine may also be recommended if you're travelling to an area of the world where there is a high risk of contracting these diseases, or poor access to medical care, and you haven't had a booster in the last ten years.
Hepatitis A – Contaminated faecal matter spreads hepatitis A, a disease often caught via infected food and water and common across in Africa, Asia, the Middle East and South America.
Hepatitis B – Unprotected sex is usually responsible for hepatitis A infection, along with sharing needles, visiting dirty tattoo parlours, unhygienic barbers shops and nail salons. It’s common in both undeveloped and developed countries.
Japanese Encephalitis – Spread by mosquitoes, there’s no cure for this disease found across South East Asia, Japan, and tropical regions of Australia. There are also occasional epidemics in China and India.
Malaria – A highly dangerous disease spread by infected mosquitoes, malaria is common in the equatorial tropics and subtropics.
Meningitis; ACWY Vaccination for Hajj or Umrah – A bacterial infection, this disease tends to be commonest in sub-Saharan Africa. But it’s also sometimes found where it’s crowded and where there’s imperfect hygiene, for example universities and army camps.
Rabies – Infected animal and human bites and scratches spread this awful disease, which is particularly common in Thailand, Brazil and India.
Tick-borne Encephalitis – A tick-borne virus found in eastern, northern and central Europe as well as eastern Russia, east Asia, China and Japan.
Typhoid – Bacteria are responsible for this infection and it’s found throughout the world, a risk wherever sanitation and hygiene are poor.
We provide a vaccination service and a range of vaccinations are available, please contact the pharmacy for further details.
Get tested for Covid-19 and receive your fit to fly certificate, travel without disruption or show that you tested negative for Covid-19.
Medicspot offers fast and reliable Covid-19 testing delivered to your door with next-day priority delivery. Click here to order your rapid Covid-19 PCR test. Perform your swab at home, return it in the pre-paid envelope and receive your results and fit to fly certificate within 48 hours.